Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to know more about how we cover casinos not on GamStop? This page explains how to reach us and what you can expect once you do.
How to Reach the Editorial Team
Email is the best way to get in touch. Write to us at [email protected] and a member of the team will read your message personally. We do not run enquiries through automated systems, so it may take a little longer than an instant reply, but the response will come from someone who has actually looked at what you have raised.
Telling us the reason for your message upfront — for example "correction", "feedback" or "general question" — helps us route it to the right person and get back to you sooner.
What We Can Help With
- Accuracy of our reviews — Bonus terms, wagering requirements and payment details at operators change frequently. If something on our list of trusted non-GamStop casinos looks out of date, tell us and we will check it.
- Questions about wagering, payments or withdrawals — If you are trying to understand how a welcome offer, cashback deal or free spins package actually works before signing up anywhere, send us the specifics and we will do our best to explain in plain terms.
- Feedback on our coverage — If there is a topic around casinos not on GamStop, sports betting markets, or payment methods you think we should cover in more depth, we want to hear it.
- Corrections — We aim to keep editorial ratings, offer terms and factual claims current as of each fact-check date. Reader-flagged errors are taken seriously and reviewed promptly.
- Partnership or editorial enquiries — If you represent a gambling operator, payment provider or a relevant organisation and want to discuss working with us, please explain who you are and what you have in mind.
Why We Do Not Cover Account-Specific Disputes
We are an independent research and review site, not an operator, payment processor or dispute resolution body. We cannot access your casino account, intervene in a withdrawal, or overturn a decision made by a gambling site. If you have an unresolved issue with a casino, your first step should be that operator's own complaints procedure, which any legitimately run site — including those licensed outside Great Britain — should provide. If a complaint stalls, the licensing authority named on the operator's site is generally the correct body to escalate to, not this publisher.
If You Need Support With Your Gambling
Casinos not on GamStop sit outside the UK Gambling Commission's self-exclusion scheme, which means the usual GAMSTOP protections do not apply to them automatically. If you are self-excluded, thinking about self-exclusion, or simply want to talk to someone independent about your gambling, GamCare offers free, confidential support and can be contacted through their own helpline and website. We are not able to provide this kind of support ourselves, but we can point you towards it if you mention it in your message to us. Gambling blocking software installed at device or network level is also worth considering if GAMSTOP alone is not covering the sites you want to avoid.
A Note on Commercial Content
Non Gamstop Casinos may earn commission when readers sign up to a casino featured on this site. That relationship has no bearing on the questions we answer here, and it does not influence how we respond to corrections, complaints about our own content, or general enquiries. If your message relates to something we have published — including anything on our reviews of non-GamStop casino options — we treat it the same way regardless of whether the operator concerned advertises with us.
What Happens Once You Write to Us
Every message is read by a real person, and we aim to reply within a reasonable timeframe. During busier periods — for instance, after a major update to our reviews or around significant regulatory news — replies may take a little longer, but we do follow up on everything we receive.
Thank you for taking the time to get in touch. Whether it is a correction, a question, or feedback on how we cover this subject, your input genuinely helps us keep the site useful and accurate.